6up Frequently Asked Questions

6up accepts three forms of identity document for account verification: a Bangladesh National Identity Card (NID), a valid passport, or an officially issued birth certificate. You may be asked to submit a clear photo or scan at registration or before your first withdrawal. Accounts that cannot be verified within the required timeframe are suspended until verification is complete.

On the 6up Login page, click "Forgot Password" and enter the mobile number linked to your account. You will receive a one-time password (OTP) via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact [email protected] with your account details for manual identity verification.

No. Each player is permitted exactly one 6up account. Operating multiple accounts is a breach of the Terms and Conditions and will result in all associated accounts being permanently closed and any pending winnings being forfeited. If you have lost access to an existing account, contact the support team rather than creating a new one.

To close your 6up account permanently, send a written request to [email protected] from your registered email address or mobile number with the subject line "Account Closure Request". Any remaining balance will be returned to your verified bKash or Nagad account after open bets are settled. Account closure is processed within 48 hours of verification.

Nagad deposits on 6up are processed in real time and are usually credited to your gaming balance within one to three minutes of the transaction being confirmed by Nagad. If your balance has not updated after five minutes, refresh the page and check your transaction history. Persistent issues should be reported to [email protected] with your Nagad transaction ID.

The minimum deposit on 6up is ৳200 BDT, regardless of which payment method you use — bKash, Nagad, Rocket, or Upay. There is no maximum single deposit limit set by 6up, though your personal deposit limit (if you have set one under Responsible Gaming settings) and your mobile financial service provider's own transaction limits may apply.

The minimum withdrawal on 6up is ৳500 BDT. Withdrawals are processed back to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. You cannot withdraw to a different mobile number than the one registered on your 6up account, and the mobile number must also be the owner of the payment account.

Most 6up withdrawals to bKash are completed within 30 minutes to four hours during normal operating hours (BST, UTC+6). During peak periods — such as major cricket match days or public holidays like Eid — processing may take up to 24 hours. If your withdrawal has not arrived after 24 hours, contact [email protected] with your withdrawal reference number.

6up does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges according to their published fee schedules. 6up has no control over third-party MFS fees and cannot reimburse them.

Yes. 6up covers a wide range of international cricket tournaments including the IPL, ICC T20 World Cup, ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Markets open as fixtures are confirmed and close at match start. Pre-match and live in-play betting are both available, subject to market availability for each specific fixture.

6up's Slots section features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic three-reel slots, five-reel video slots with bonus rounds, progressive jackpot games, and crash-style titles. The full catalogue is available via the Slots page in the main navigation — no separate app download required.

All live casino games and RNG-based slots on 6up are supplied by certified third-party providers — including Evolution Gaming, Pragmatic Play Live, and Ezugi — whose games are independently audited for fairness by recognised testing laboratories. The RTP (Return to Player) percentage for each slot is published in the game's information panel. 6up does not alter or interfere with game outcomes.

Yes. The entire 6up platform is fully optimised for mobile browsers on both Android and iOS. You do not need to download a separate app — simply open your mobile browser, navigate to 6up, and log in as normal. All game categories, deposit and withdrawal functions, and account settings are accessible from the mobile interface.

A wagering requirement is the number of times you must bet your bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets. Bets on slots typically count at 100%, while certain table games may count at a lower percentage. Progress is tracked in your account's Bonus section.

Yes. All 6up bonuses carry an expiry date, which is stated at the time the bonus is credited to your account. If the wagering requirement is not completed before the expiry date, any remaining bonus funds and associated winnings are automatically removed. 6up does not extend bonus expiry periods except in exceptional circumstances at the discretion of the support team.

Yes. 6up runs regular promotions for existing players beyond the welcome offer — including reload bonuses on weekly deposits, free spins on featured Pragmatic Play and NetEnt slots, and enhanced cricket betting odds during major tournaments like the BPL, IPL, and T20 World Cup. Seasonal promotions are also released around Eid, Pohela Boishakh, and Victory Day. Check the Promotions page regularly for current offers.

6up protects all player data using industry-standard SSL (TLS 1.3) encryption across every page and transaction. Payment details are never stored in plain text and are processed directly through certified MFS partners — bKash, Nagad, Rocket, and Upay. 6up does not sell or share personal data with third-party marketers. Full details are in the Privacy Policy.

The minimum age to play on 6up is 18 years. This is a strict, non-negotiable requirement that applies to all players across Bangladesh. Age is confirmed at registration and may be verified by document (NID, passport, or birth certificate) at any point. Any account found to belong to a person under 18 is permanently closed and all funds are returned.

You can self-exclude from 6up at any time by going to Account Settings, selecting Responsible Gaming, and choosing Self-Exclusion. Options range from a 30-day time-out to a permanent account closure. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your registered mobile number — the exclusion is activated within four hours and all marketing contact stops immediately.

Log in to your 6up account, navigate to Account Settings, and open the Responsible Gaming tab. Select Deposit Limits, choose your preferred period — daily, weekly, or monthly — enter your BDT limit, and confirm. The limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 24-hour cooling-off period before the higher amount activates.