Responsible Gaming at 6up — Play Safe, Play Smart

At 6up, responsible gaming is not a checkbox — it is embedded into the design of every product we build and every policy we enforce. We operate an English-language online casino and sports betting platform built specifically for players in Bangladesh, and we take seriously our duty of care to every individual who chooses to spend their time and money with us.

Our responsible gaming programme rests on three pillars: prevention (equipping players with tools to manage their play before problems arise), early intervention (identifying and reaching out to players who show signs of distress), and support (connecting those who need help with the right resources, quickly and without judgement).

The 6up responsible gaming team monitors account activity around the clock — in Bangladesh Standard Time (UTC+6) — and is authorised to take protective action on any account where welfare concerns arise, including temporary account restrictions, mandatory cooling-off periods, and permanent exclusions where necessary. Players may also initiate any of these measures themselves at any time, without needing to provide a reason.

We will never pressure a player to reverse a self-exclusion or a deposit limit reduction. Once a protective measure is in place, 6up staff will not contact the affected player with bonus offers or promotional material for the duration of the restriction. Player welfare always takes precedence over commercial considerations.

All players are required to confirm their age at the point of registration by entering their date of birth. 6up reserves the right to request documentary verification of age at any stage of the account lifecycle — including at registration, before the first withdrawal, and at any point where the platform has reasonable grounds to question a player's age.

Acceptable age verification documents include a valid Bangladesh National Identity Card (NID), a valid passport, or an officially issued birth certificate. Where age cannot be verified to 6up's satisfaction, the account will be suspended and any deposited funds will be frozen pending review.

If age verification confirms that the account holder is under 18, the account will be permanently closed, all gameplay will be voided, and all deposited funds will be returned to the original payment source (bKash, Nagad, Rocket, or Upay, as applicable) subject to standard verification procedures.

Protecting Young People

Parents and guardians in Bangladesh are encouraged to take active steps to prevent minors from accessing online gambling services. Practical measures include:

• Installing parental control or content-filtering software on shared devices and home routers.
• Keeping bKash, Nagad, and Rocket accounts and PIN codes confidential and out of the reach of minors.
• Educating young people about the risks of gambling and the legal age requirement.
• Reporting any suspected underage gambling on 6up immediately to [email protected] (plain text — not a clickable link).

All reports of suspected underage gambling are treated as the highest priority and investigated immediately by the 6up responsible gaming team.

One of the most effective ways to keep gambling within a budget you are comfortable with is to set a deposit limit on your 6up account. Deposit limits cap the total amount you can deposit — in BDT — within a chosen time frame, regardless of how many transactions you make or which payment method you use.

How to Set a Deposit Limit

1. Log in to your 6up account using the 6up Login page.
2. Navigate to Account Settings and select the Responsible Gaming tab.
3. Choose Deposit Limits and select your preferred time period (daily, weekly, or monthly).
4. Enter your chosen BDT amount and confirm the limit.
5. The limit takes effect immediately. You will receive a confirmation message on screen.

Time can pass quickly during a gaming session, especially during live casino rounds or an exciting cricket match. 6up provides two session time tools to help you stay aware of how long you have been playing and to set firm limits on session duration.

Session Time Reminders

Set a reminder alert that appears on screen after you have been logged in for a chosen period — for example, 30 minutes, 1 hour, or 2 hours. The reminder does not force you to stop; it simply prompts you to check in with yourself and decide consciously whether you want to continue. Many players find these reminders to be a valuable nudge that keeps gaming light and enjoyable rather than habitual.

Session Time Limits

Set a hard cap on how long any single login session can last. Once the time limit is reached, your session will end automatically and you will be logged out. A new session can be started immediately, but the act of logging back in creates a natural pause — a moment to reflect before continuing.

Reality Check Notifications

At regular intervals during your session, 6up can display a summary of your current session: how long you have been playing, your net outcome for the session (total wins minus total bets in BDT), and a prompt asking whether you wish to continue. This feature is particularly helpful for players who find it easy to lose track of time during long gameplay sessions.

Self-exclusion is the most powerful responsible gaming tool available on 6up. It allows you to formally exclude yourself from the platform for a defined period — or permanently — if you feel that gambling is becoming a problem in your life. Once a self-exclusion is in place, 6up will enforce it rigorously and will not make it easy to reverse.

Self-Exclusion Periods

What Happens During Self-Exclusion

• Your account is immediately suspended — login is blocked.
• All pending deposit transactions are returned to your bKash or Nagad account.
• Your account balance is preserved (for non-permanent exclusions) and accessible upon reinstatement after the exclusion period ends.
• All marketing and promotional communications from 6up are stopped immediately.
• 6up will take reasonable steps to block any new registration attempts made with the same identity details during the exclusion period.

How to Request Self-Exclusion

1. Via your account: Log in, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your period, and confirm.
2. Via support: Contact the 6up team at [email protected] (plain text — not a clickable link) with the subject "Self-Exclusion Request". State your registered mobile number and your preferred exclusion period.
3. The exclusion is activated within 4 hours of the request being received, and you will receive written confirmation.

Cooling-Off Period (Short Break)

If you are not ready for a full self-exclusion but feel you need a short break, 6up also offers a cooling-off feature. Choose a period of 24 hours, 48 hours, or 7 days. During the cooling-off period, you cannot deposit or play, but your account remains active and accessible after the period ends automatically — no action required to resume.

Problem gambling can develop gradually. Many people do not realise there is an issue until it has already had a significant impact on their finances, relationships, or mental health. Being honest with yourself about the warning signs is one of the most important steps you can take.

Ask yourself whether any of the following statements apply to you:

• I spend more money gambling than I originally planned.
• I chase losses — I keep playing to try to win back money I have already lost.
• I lie to family or friends about how much I gamble or how much I have lost.
• Gambling makes me feel anxious, irritable, or depressed when I am not doing it.
• I have borrowed money or sold possessions to fund gambling.
• I gamble to escape stress, loneliness, boredom, or emotional pain.
• I have tried to stop or cut back on gambling but could not.
• Gambling is interfering with my work, studies, or family responsibilities.
• I need to bet larger and larger amounts to feel the same excitement.
• I feel a strong urge to gamble as soon as I receive money (including salary or bKash transfers).

If you recognise one or more of these patterns in your own behaviour, it is important to act now rather than later. Gambling problems are treatable, and many people successfully recover with the right support. The earlier you take action, the easier the path forward tends to be.

You do not need to be in a crisis to seek help. Talking to someone about concerns early — even when things feel manageable — is a sign of strength, not weakness.

If gambling is affecting your life or the life of someone you care about, support is available. 6up's own team is your first point of contact for account-level protective measures, but we also encourage players to reach out to independent support organisations that specialise in gambling-related issues.

Talking to Someone You Trust

Sometimes the most important step is simply talking to someone close to you. Whether that is a family member in Dhaka, a trusted friend in Chittagong, or a colleague in Sylhet — sharing what you are going through can relieve the burden and open the door to practical support. You do not need to manage gambling concerns alone.

If you are worried about a family member's gambling behaviour, you can also contact 6up support on their behalf. We will treat your enquiry with complete discretion and advise you on the options available, including third-party account restrictions where the account holder has given prior consent.

Financial Guidance

If gambling has created financial difficulties, speaking with a bank or financial institution early can help. Players in Bangladesh can contact their branch at Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or their bKash or Nagad service provider to discuss account management options, including spending controls on mobile financial service accounts. Acting early gives you more options and prevents problems from compounding.

Responsible gaming starts with the habits and mindset you bring to every session. The following practical tips are recommended by the 6up responsible gaming team for all players — whether you are new to online gaming or a seasoned regular.

• Treat gambling as entertainment, not income. Set aside a specific entertainment budget in BDT each week or month — money you are genuinely comfortable losing — and stick to it. Never gamble with rent money, bill money, or borrowed funds.
• Set limits before you start. Decide on your deposit limit and session time limit before you log in, not after you are already in the middle of a session. It is much easier to hold a boundary you set when your head is clear.
• Take regular breaks. Step away from the screen at least once every hour. Grab a glass of water, stretch, or step outside. Physical breaks reduce impulsive decision-making during gaming sessions.
• Never chase losses. If you have hit your session loss limit, stop immediately. Chasing losses is the single most common trigger for gambling problems escalating from manageable to serious. Accept the loss, log out, and return another day.
• Avoid gambling when emotional. Playing while stressed, anxious, sad, angry, or under the influence of alcohol significantly increases the risk of making decisions you will later regret. Wait until you are in a calm, clear-headed state before opening a session.
• Balance gambling with other activities. Keep sport, socialising, family time, and hobbies as central parts of your week. Gambling should occupy a small, defined slice of your leisure time — not displace other activities you enjoy.
• Keep track of your play. Use the session history and transaction history in your 6up account to review your actual spend and time each week. Seeing the real numbers — not your recollection of them — is a powerful reality check.
• Use the tools available to you. Deposit limits, session time controls, cooling-off periods, and self-exclusion exist for your benefit. There is no stigma in using them — they are features that smart players use proactively, not just in a crisis.